Contact + FAQ
Contact Our Team With Any Questions
Just minutes outside of downtown Greenville, amid the stunning grounds and the richly-defined community-focused legacy of the Hartness family estate sits Hotel Hartness – a gracious and inviting retreat disguised as a four-star boutique hotel always. In addition to offering unmatched convenience to Greenville’s businesses, attractions, shopping, restaurants, and recreation, our hotel is just five miles from Greenville-Spartanburg Airport and a few hours’ drive from Atlanta, Asheville, Charlotte, and Charleston.
Please contact us for more information about our hotel, to reserve accommodations for an upcoming stay, or to leave a comment or suggestion about a recent experience with us.
Questions?
Contact Hotel Hartness
120 Halston Avenue
Greenville, South Carolina 29615
Phone: 864-686-8900
Email: info@hotelhartness.com
Late Checkout Policy
Late checkout is based on availability. 1 PM late check out fee is $150.00. 2 PM late check out fee is $200.00. Check outs past 2PM will result in an additional room night charged.
How much is the resort fee and what does it include?
The facility fee is $30+tax nightly.
Inclusions:
- WiFi
- Fitness Center access
- Firepit access
- Illy coffee pods
- Parking
- Access to the Nature Preserve
- Seasonal: Outdoor pool, fishing rods, remote control boats
Facility inclusions are subject to change.
Convenience Fee: We impose a convenience fee of 0.5% on the amount of all card transactions.
Is Breakfast available?
The Co-Pilot Coffee Shop features custom brewed coffees, regionally roasted beans, specialty pastries, and a rotating menu of freshly made breakfast selections crafted with seasonal ingredients. Guests can also enjoy light lunch options, snacks, and beverages throughout the day in a cozy, welcoming atmosphere perfect for relaxing or catching up on work.
What time is check-in and check-out?
Our rooms are ready for check-in at 3:00 p.m., and check-out is at 11:00 a.m. While we will do our best to accommodate early arrivals, we cannot guarantee room availability before 3:00 p.m. If you arrive early or wish to check out later than our standard check-out time, we would be delighted to provide luggage storage in our lobby for your convenience.
Are there any on-site dining options at the hotel?
Patterson Kitchen & Bar welcomes guests for dinner from Monday through Saturday, starting at 5 pm. We highly recommend making reservations for this dining experience.
The Captain is open daily from 11 am and does not require reservations.
For further details or inquiries, please feel free to reach out to us at 864-509-6484 or via email at info@pattersonrestaurant.com. We look forward to serving you.
How do I make reservations at Patterson Kitchen + Bar?
Please book reservations through OpenTable on our Dine Page.
PATTERSON KITCHEN + BAR is a contemporary American restaurant with Southern and International influences, set in a vibrant atmosphere overlooking our manicured courtyard. Our menu features bright, approachable dishes inspired by the bounty of Upstate South Carolina, complemented by warm hospitality.
Is the hotel pet friendly?
Dogs Welcome at Hotel Hartness
We’re delighted to welcome dogs at Hotel Hartness! While we’re unable to accommodate cats at this time, our canine guests are treated like cherished family members. If you’re staying in one of our designated pet-friendly rooms, your pup will be greeted with a welcome bag filled with treats and essentials, along with plenty of love from our dog-loving team.
Our Pet Retreat program is thoughtfully designed with your dog’s comfort in mind, featuring outdoor spaces and amenities that are sure to make tails wag.
Before You Book:
- Dogs must weigh under 70 lbs (maximum of two dogs per room)
- Proof of current rabies vaccination is required
- Dogs must be leashed in all public areas
- A $100 per night non-refundable fee and a one-time $100 refundable deposit apply
- Dogs are not permitted in the lobby, restaurant, or recreational areas
- Dogs must be crated or kenneled when left unattended in the room
- Guests are responsible for supervising their pets and covering any damages
- Limited Rooms Available, No Pets in Spa Rooms
Due to limited availability of pet-friendly rooms, we recommend booking early. To reserve your stay, please call us at 864-686-8900 or email reservations@hotelhartness.com.
We look forward to welcoming you—and your pup—to Greenville!
Do you allow smoking at the hotel?
Our property is 100% non-smoking, which includes but is not limited to tobacco, pipes, vapes, and e-cigarettes. State law prohibits the use of marijuana. To enforce this policy, please be aware that a cleaning fee of $250 will be charged to your account for smoking in non-smoking areas. We appreciate your cooperation in maintaining a smoke-free environment for the comfort and safety of all our guests.
Do you offer spa services on the property?
Discover Spa H, conveniently situated on our premises, and open seven days a week. Spa H specializes in a variety of services, including massages, facials, and body treatments.
For additional information or to make a reservation, please contact us at (864) 373-9802 or via email at info@spahartness.com.
Are the fireplaces on property wood-burning?
All of the fireplaces, including the outdoor firepit, are gas-burning.
Do you have an outdoor pool?
We are pleased to offer an outdoor pool that is open seasonally, typically from April to September, available for use from dawn until dusk.
Do you have a fitness center?
At Hotel Hartness, we offer a small fitness center that includes free weights, two treadmills, an exercise bike, an elliptical, and a cable machine. This facility is available 24/7 for our guests’ use. We also provide bicycles and trail maps for those who wish to explore the surroundings.
Do you charge for parking?
We are pleased to provide complimentary self-parking for our guests. However, please note that we are unable to accommodate oversized vehicles at this time.
What is the minimum age to book a room?
The minimum age for check-in is 21 years old.
Do you have ADA Accessible Rooms?
Certainly! We have ADA options available throughout our property. To discuss your specific needs and select the most suitable room, please feel free to contact us at 864-686-8900 or email us at reservations@hotelhartness.com. Our Guest Services Specialist will be delighted to assist you.
Are there rooms with Jacuzzi Tubs available?
While our standard rooms do not feature Jacuzzis, our spa suites offer the luxurious experience of Japanese Onsen soaking tubs for your relaxation and enjoyment.
Are the guest rooms equipped with a refrigerator?
Certainly! All of our rooms come equipped with a refrigerator drawer that offers approximately 1 cubic foot of storage space.
Is there a supplemental bedding fee?
Supplemental bedding is available in select rooms only at $25/night. Extra adult fee: $25/night.
Is there an extra person fee?
A daily fee of $25 per person is applicable for each guest beyond the first two occupants in the room. Children 17 and under stay free of charge.
What is the security deposit taken at check-in?
When you arrive, we will place a $100 hold on your credit/debit card for incidentals. Please note that pre-paid debit cards cannot be accepted for this authorization. The hold will be released after 7-10 business days, or it may take longer depending on your financial institution’s policies.
What is Hotel Hartness' cancellation policy?
Our standard cancellation policy allows for free cancellation up to 24 hours prior to arrival. This policy does not apply to special rates, such as Advance Purchase rates, or during special event dates.
Special rates, including Advance Purchase, require a 100% deposit at booking. These reservations are non-refundable and cannot be canceled.
Please review the specific cancellation terms associated with your reservation, or contact the hotel directly for additional details.
What are the applicable taxes?
The total tax for your stay is 13%, which breaks down as follows:
- 7% Sales & Accommodation Tax (payable to the State of SC)
- 3% City Accommodation Tax (payable to the City of Greenville)
- 3% Destination Market Fund (payable to the City of Greenville)
Where are you located?
We are conveniently located on Greenville’s east side, just off Highway 14. Do not turn on Smith Road as it is a private road.
Hotel Hartness is a mere 20-minute drive from Downtown Greenville and a quick 10-minute drive from the Greenville-Spartanburg International Airport.
120 Halston Avenue
Greenville, South Carolina 29615
Do you have driving directions available?
Absolutely. Here are a few tips:
Hotel Hartness is located off Highway 14. Do not turn on Smith Road as this is a private road.
Driving Directions from the South – I-85 N to Pelham Rd in Greenville County. Take exit 54 from I-85 N. Follow Pelham Road and SC-14 E and turn right onto Society Street then left onto Traverse then right onto Halston Avenue.
Driving Directions from the West – I-85 N to Pelham Rd in Greenville County. Take exit 54 from I-85 N. Follow Pelham Road and SC-14 E turn right onto Society Street then left onto Traverse then right onto Halston Avenue.
Driving Directions from the North – Follow I-85 S to SC-14 E in Greer. Take exit 56-57 from I-85 S. Follow SC-14 E turn right onto Society Street then left onto Traverse then right onto Halston Avenue.
Driving Directions from the East – Follow I-85 S to SC-14 E in Greer. Take exit 56-57 from I-85 S. Follow SC-14 E turn right onto Society Street then left onto Traverse then right onto Halston Avenue.
How do I contact the Hotel?
Email: reservations@hotelhartness.com
Toll-Free: 864-686-8900









Unwind in Luxury
Experience The Unforgettable at Hotel Hartness
Spa H is located on the grounds of Hotel Hartness, just minutes from downtown Greenville, a quiet retreat set beside a nature preserve and scenic pond. Make your stay unforgettable - book your escape to Hotel Hartness today!
